Refund policy
Return and Refund Policy
Last updated: October 12, 2026
At Les Fonctionnels, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined below and applicable consumer protection laws.
1. Return Period
You may request a return within 14 days of receiving your order, subject to applicable legal requirements and any statutory exceptions.
To initiate a return, please contact us within this period and provide your order number and the reason for your request.
2. Return Conditions
To help us process your return, please ensure that:
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The product is returned with its original accessories and packaging, where reasonably available.
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The product has not been damaged through handling beyond what is necessary to inspect its nature, characteristics, and functioning.
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You follow the return instructions provided by our customer service team.
Your statutory consumer rights remain unaffected by these conditions.
Certain products may be excluded from the right of withdrawal where an applicable legal exception applies, including certain personalised or made-to-order products.
3. How to Request a Return
To request a return:
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Contact us using the email address below.
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Include your order number and the item you wish to return.
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Wait for our return instructions before sending the product back.
Email: Contact@lesfonctionnels.shop
4. Return Shipping Costs
Any return shipping charges will be communicated to you when your return is authorised. Where we are responsible for the return, or where applicable law requires us to cover the costs, you will not be charged.
If a product arrives damaged, defective, or incorrect, please contact us with your order details and supporting photographs where possible.
5. Refund Approval and Processing
Once your return has been received and inspected, we will notify you whether your refund has been approved.
After your refund is approved, we aim to issue it within 7 days, using your original payment method.
Please note that the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Where applicable law requires an earlier refund, the statutory deadline will apply.
6. Refund Amount
Approved refunds will include the amounts required by applicable law. Where a statutory right of withdrawal applies, this may include the original standard delivery charge.
Any legally permitted deductions will be communicated to you where applicable.
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We will assess the issue and explain the available options, which may include a replacement, repair, or refund in accordance with applicable law.
Nothing in this policy limits your statutory consumer rights.
8. Contact Information
For return and refund requests, please contact:
Store: Les Fonctionnels
Email: Contact@lesfonctionnels.shop
Phone: +33 6 79 72 29 45
Thank you for shopping with Les Fonctionnels.