At Les Fonctionnels, we aim to provide a transparent and secure checkout experience. This policy explains how payments are processed and how we handle payment-related enquiries.

1. Accepted Payment Methods

The payment methods available for your purchase will be displayed at checkout. Available options depend on the payment providers enabled in our store and may vary according to location and currency.

2. Payment Processing

Payments are processed through the payment methods and payment service providers available at checkout.

Your order may require successful payment authorisation before it can be processed or dispatched.

3. Prices and Charges

Product prices, applicable shipping fees, and any taxes or additional charges required to be disclosed will be displayed during checkout.

Please review your order total carefully before confirming your purchase.

4. Payment Security

Our online store operates on Shopify's e-commerce platform. Payments are handled through the payment infrastructure and providers available at checkout.

Payment providers may use security measures such as transaction monitoring, authentication, and fraud prevention.

Although reasonable security measures are used, no online transaction or electronic system can be guaranteed to be completely secure.

5. Personal and Financial Information

Payment information is processed according to the practices of the applicable payment provider and our Privacy Policy.

We may receive payment confirmations, transaction references, and payment status information to manage orders, prevent fraud, and process refunds.

We do not ask customers to send full payment card details or passwords by email.

6. Order Confirmation

An order confirmation will generally be sent to the email address provided at checkout.

Order processing may depend on successful payment authorisation and product availability. If an order cannot be fulfilled after payment has been collected, we will contact the customer and arrange an appropriate refund where required.

7. Refunds

Approved refunds are generally processed within 7 days of approval using the original payment method, subject to any earlier mandatory legal deadline.

The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

For additional information, please consult our Return and Refund Policy.

8. Contact Information

Les Fonctionnels
61 Rue du Rouet
13008 Marseille, France

Email: Contact@lesfonctionnels.shop
Phone: +33 6 79 72 29 45