Privacy Policy

Last updated: October 12, 2026

Les Fonctionnels respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information may be collected when you visit our website, place an order, contact us, or otherwise interact with our store, and how that information may be used and disclosed.

This policy applies to visitors and customers in France, the United Kingdom, and other locations where our store is accessible, subject to applicable data protection laws.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Contact information: Your name, email address, telephone number, billing address, and delivery address.

Order information: Products purchased, order details, delivery preferences, payment status, transaction references, and information needed to process returns or refunds.

Payment information: Payments are processed through the payment providers available at checkout. We may receive transaction confirmations and limited payment-related information. Full payment card details are generally handled by the relevant payment provider rather than stored directly by our store.

Account information: If customer accounts are available, we may process account details and preferences associated with your account.

Communications: Information you provide when contacting customer service, submitting a return request, or making an enquiry.

Technical and usage information: Depending on your settings and consent where required, information such as your IP address, browser type, device information, website interactions, and cookie identifiers may be collected through Shopify and other website technologies.

2. How We Use Your Information

We may use personal information for the following purposes:

• To process and fulfil orders.

• To collect payments and issue refunds.

• To arrange shipping and provide delivery updates.

• To communicate with you about orders, returns, and customer service requests.

• To maintain and administer our online store.

• To detect, investigate, and prevent fraudulent transactions or security incidents.

• To comply with applicable legal, tax, accounting, and regulatory obligations.

• To improve our products, website functionality, and customer experience.

• To send marketing communications where permitted by law and, where required, with your consent.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in the message. Transactional communications necessary to fulfil an order may still be sent.

3. Legal Bases for Processing

Where required under the General Data Protection Regulation (GDPR), the UK GDPR, or other applicable privacy laws, we process personal information on one or more of the following legal bases:

• Contract: To process orders and provide the products and services you request.

• Legal obligation: To comply with applicable laws and regulatory requirements.

• Legitimate interests: To secure, maintain, and improve our store, prevent fraud, and manage customer relationships, provided these interests do not override your rights.

• Consent: Where you have given consent, such as for certain marketing activities or non-essential cookies where required.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before the withdrawal.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website usage, and, where enabled, measure advertising or marketing performance.

Strictly necessary technologies may be used where permitted by law. Non-essential cookies and tracking technologies will be used only in accordance with applicable consent requirements.

You can manage available cookie preferences through the tools provided on our website or through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary for the purposes described in this policy, including:

• Shopify, which provides the e-commerce platform used to operate our store.

• Payment processors and payment service providers.

• Shipping companies, carriers, and fulfilment partners.

• Customer service, website hosting, security, and technical service providers.

• Analytics and advertising providers, where used and legally permitted.

• Professional advisers, regulators, law enforcement authorities, or other parties where required or permitted by law.

We do not authorise service providers to use personal information for purposes unrelated to their agreed services, subject to their own legal obligations and applicable law.

6. International Data Transfers

Some service providers may process personal information outside France, the European Economic Area, or the United Kingdom.

Where an international transfer is subject to data protection requirements, appropriate safeguards will be used where required by law. These may include an adequacy decision, approved contractual safeguards, or another legally recognised transfer mechanism.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, legal compliance, accounting, dispute resolution, and fraud prevention.

The applicable retention period depends on the type of information and the relevant legal obligations. When information is no longer required, it will be deleted or anonymised where appropriate and technically feasible.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of personal information in applicable circumstances.

• Request restriction of processing.

• Object to certain processing activities.

• Request data portability where applicable.

• Withdraw consent where processing is based on consent.

• Object to direct marketing.

• Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us using the details provided below. We may need to verify your identity before responding.

For individuals in France, complaints may be submitted to the Commission Nationale de l'Informatique et des Libertés (CNIL). Individuals in the United Kingdom may contact the Information Commissioner's Office (ICO).

9. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children in circumstances where parental consent or another legal basis is required. If you believe a child has provided personal information unlawfully, please contact us so that the matter can be reviewed.

10. Security

We use reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, legal obligations, or services.

The updated version will be published on our website with a revised date where appropriate.

13. Contact Information

For privacy-related questions or requests concerning your personal information, contact:

Store: Les Fonctionnels
Email: Contact@lesfonctionnels.shop
Phone: +33 6 79 72 29 45

We will handle privacy requests in accordance with applicable data protection law.