At Les Fonctionnels, we want our customers to shop with confidence. This policy explains how we handle product defects, warranty enquiries, and applicable consumer guarantees.

1. Legal Consumer Rights

Customers in France and the United Kingdom may benefit from statutory consumer rights when products are defective, faulty, damaged, unsafe, or not as described.

Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, or refund.

In France, applicable protections may include the legal guarantee of conformity and the guarantee against hidden defects.

In the United Kingdom, consumers may have rights relating to satisfactory quality, fitness for purpose, and conformity with the product description.

Nothing in this policy limits or replaces mandatory consumer rights.

2. Manufacturer Warranties

Some products may include a manufacturer's warranty. The duration, coverage, conditions, and claims procedure depend on the relevant manufacturer and product documentation.

A manufacturer's warranty is separate from statutory consumer rights and does not replace the seller's legal obligations.

3. Reporting a Defective or Damaged Product

If your product arrives damaged, defective, or incorrect, please contact us and provide:

• Your order number.

• The product name.

• A description of the issue.

• Photographs, where available.

Email: Contact@lesfonctionnels.shop

Our team will review your request and explain the next steps.

4. Available Remedies

Depending on the issue and applicable law, available remedies may include repair, replacement, a price reduction, or refund.

Where a remedy is required by law, we will handle it in accordance with the applicable requirements and deadlines.

5. Warranty Exclusions

A manufacturer's voluntary warranty may exclude certain problems caused by misuse, accidents, unauthorised modifications, or failure to follow instructions, where legally permitted.

Such exclusions do not automatically remove statutory consumer rights.

6. Return Shipping

Where a product is defective or incorrectly supplied, return shipping costs will be handled in accordance with applicable law and the circumstances of the claim.

Please contact us before returning the product so we can provide the appropriate instructions.

7. Refunds for Warranty Claims

Where a refund is approved, it will be processed according to applicable law and our Return and Refund Policy.

Our service target is to process approved refunds within 7 days of approval, subject to any earlier mandatory legal deadline.

8. Contact Information

Les Fonctionnels
61 Rue du Rouet
13008 Marseille, France

Email: Contact@lesfonctionnels.shop
Phone: +33 6 79 72 29 45

We are committed to handling product concerns fairly and respecting our customers' legal rights.